Sign-in and account recovery

Sign in or recover access safely without disclosing secrets.

Who this is for

GUEST, USER

Before you start

Email наявного акаунта; для reset — доступ до поштової скриньки

Steps

1. On the sign-in page, enter the normalized email address and password.

2. If the password fails, start recovery and open the link from the email.

3. Set a new password and sign in again; complete a legal or 2FA step if requested.

What happens next

A successful sign-in creates a session; recovery replaces the secret and enables the new password.

Possible statuses

Possible states include active, reactivation required, two-factor required, legal acceptance required, blocked, or deleted.

Limits and important warnings

Troubleshooting

Check the email and link expiry; if the error repeats, open a Support request without secrets.

Safe next step

Verify the displayed result. If it is unexpected, do not duplicate the action: keep the public ID or route and use the appropriate safe support channel.

Related articles

• user.account.security

• user.account.registration

• user.account.oauth

• user.account.invitation

• user.support.contact

Applicable legal documents

• TERMS_OF_USE — /terms

• PRIVACY_POLICY — /privacy

Content review

2026-08-13 · Product Education + Account Access & Security

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