Request and confirmed booking

Distinguish a submitted request from a confirmed booking and agreed terms.

Who this is for

GUEST, USER

Before you start

Доступна публічна послуга; актуальні контактні дані та дані улюбленця, якщо їх запитує форма

Steps

1. On the Partner card, choose a service and submit a request with current data.

2. Review the response: confirmation, rejection, or a proposal with changed material terms.

3. If terms changed, explicitly accept the counter-offer and review the snapshot before payment.

What happens next

The service contract with the Partner arises after applicable confirmation, not from the request alone.

Possible statuses

A request may be pending, confirmed or accepted, awaiting counter-offer acceptance, declined, cancelled, or expired.

Limits and important warnings

Troubleshooting

If status is unclear, do not pay twice: open booking detail and contact the Partner or Support.

Safe next step

Verify the displayed result. If it is unexpected, do not duplicate the action: keep the public ID or route and use the appropriate safe support channel.

Related articles

• user.booking.reschedule_cancel

• user.payment.direct_partner_receipt

• user.support.contact

Applicable legal documents

• BOOKING_PAYMENT_RULES — /booking-payment-rules

• TERMS_OF_USE — /terms

• PRIVACY_POLICY — /privacy

Content review

2026-08-13 · Product Education + Booking & Payments

Search phrases

• Запит і підтверджене бронювання

• Запрос и подтверждённое бронирование

• Request and confirmed booking

• Заявка и потвърдена резервация

• коли запит стає підтвердженим бронюванням

• як прийняти запропонований партнером час

• когда заявка становится подтверждённым бронированием

• как принять предложенное партнёром время

• when does a request become a confirmed booking

• how to accept a partner time proposal

• кога заявката става потвърдена резервация

• как да приема предложен от партньора час

• user

• booking

• request

• confirmed

• snapshot

• proposal