How to submit a complaint and add evidence

Submit a good-faith complaint with sufficient and safe evidence.

Who this is for

GUEST, USER, PARTNER_OWNER, PARTNER_STAFF

Before you start

Безпечний URL, public ID або інший доступний контекст порушення

Steps

1. Open Support or feedback and choose a complaint or safety topic.

2. Add URL or HPS ID, date, facts, booking or message ID, and only necessary evidence.

3. Submit and keep the public complaint or ticket ID for follow-up.

What happens next

HPS acknowledges receipt, assigns status, and may request information or apply a platform action.

Possible statuses

Possible states include submitted, awaiting information, under review, action taken, no violation, or closed.

Limits and important warnings

Troubleshooting

Send dangerous evidence only through a protected channel; for immediate risk call local services.

Safe next step

Verify the displayed result. If it is unexpected, do not duplicate the action: keep the public ID or route and use the appropriate safe support channel.

Related articles

• user.complaint.appeal

• user.safety.emergency_services

• user.support.contact

Applicable legal documents

• CONTENT_MODERATION_RULES — /content-moderation-rules

• TERMS_OF_USE — /terms

• PRIVACY_POLICY — /privacy

Content review

2026-08-13 · Product Education + Trust & Safety

Search phrases

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• user

• complaint

• evidence

• URL

• public ID

• скарга