About this guide
Answers are intentionally brief; related guides contain the complete steps.
Before you start
No sign-in is needed to read public Help.
Editing requires a managed pet profile.
Prepare safe diagnostic details before contacting Support.
Steps
Find the question.
Read the limit as well as the answer.
Open the related guide.
Do not duplicate an action when its result is unknown.
Contact Support if the error repeats.
Is it an official document?
No. It is an informational user graph.
Can I work without both parents?
Yes. Leave unknown facts empty.
Manual card versus profile?
A card exists only in the graph; a profile has an owner and HPS ID.
Can I add another owner’s pet?
Yes, when discoverable, but publication may need approval.
How does approval work?
The link may wait for the owner; a complete recipient web screen is not confirmed.
How many generations?
Several, subject to practical readability and export limits.
What are the two litter types?
The pet’s birth litter and a root-pet/partner offspring litter.
Does a litter create a listing?
No. Business litters, listings, sales, and ownership are separate.
Why are changes not public?
Draft state, privacy, approval, or validation may block publication.
Why is a pet missing from PDF?
PDF filters closed and draft data and limits table rows.
Can I hide it?
Yes; previously downloaded files remain with recipients.
Does it work on a phone?
A responsive web editor is available; large graphs are easier on desktop.
What should I send Support?
HPS ID, time, error, steps, screenshot, browser, and device—never passwords, tokens, or private documents.
Final checklist
Verify the root pet, duplicate cards, parent roles, ancestry direction, dates, species, and breed. For each litter, review parents, date, child count and order, and the single birth-litter rule. Do not turn an assumption into an exact fact. Check external profiles and approvals, run analysis again, and choose Save once. Read draft and publication status separately. Before sharing, verify family-history visibility and the signed-out public page. Generate a fresh PNG or PDF after important changes because an existing file will not update automatically.
What happens after saving
The Save button submits the whole working graph. After it succeeds, read the editor message: it states separately whether the published pedigree was updated or only a draft was kept for correction.
A draft is not the same as publication
Manual card and pet profile
A manual card exists only inside the pedigree and does not create a HappyPetSpace pet profile. A pet profile has an owner, HPS ID, and its own visibility settings; profile data is edited in the profile, not in the pedigree’s manual card.
Privacy and safe sharing
Related articles
Last product review
2026-08-25 · Product Education + Pet Profile/Pedigree
Short answers about official status, parents, manual cards, approval, litters, privacy, PDF, phones, and Support.
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